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NAHCO Pledges Better Services Despite Challenges

NAHCO
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August 07, (THEWILL) – The Chairman of theNigerian Aviation Handling Company (NAHCO) Plc Dr. Seinde Fadeni, has said that despite the many challenges facing the aviation industry, the ground handler would continue to deliver quality and excellent services to its clients.

According to Fadeni, the consistent support and trust in the professionalism of NAHCO Plc by its clients are the major reasons why the company has grown over the years despite the myriads of challenges in the aviation sector.

Speaking recently at a dinner organised for its clients and partners, which cuts across clearing agents, airlines, Nigeria police, Nigeria Immigration Service, Nigeria Customs Service and Federal Airports Authority of Nigeria among others, Fadeni agreed that there are numerous challenges limiting the growth of handling business in Nigeria, but assured that as a leading handling company in the country, NAHCO would continue to deliver quality and excellent services to its clients.

The Chairman explained that some of the challenges facing airlines and clearing agents were beyond the company, but he assured that NAHCO would collaborate with FAAN and other major stakeholders to address the bottlenecks in the sub-sector.

He also observed that some of the ground support equipment were ageing and that the current Board of Directors had approved for the management the sum of N4 billion for an equipment upgrade which will be delivered to the company soon.

He said, “We are trying as much as possible to aggressively improve on the equipment, which we have now. Some of our equipment are as old as 20 years and above. We are working hard to ensure that we serve our clients better.

“However, we know that we can’t have it all 100 percent, but we are consistently working to ensure we satisfy our customers. Today is the night of our customers. We know they are kings, and we must treat them as such.”

In his speech, NAHCO’s Group Managing Director/ Chief Executive Officer, Mr Indranil Gupta, told the gathering that the handling company had performed the foundation stone laying of its export processing centre at the Murtala Muhammed Airport (MMA), Lagos.

Gupta said construction work would soon start on the structure, which is being conceptualised as a two- storey building, adding that all the facilities at the centre would be automated for seamless transaction.

Earlier, some of the clients had commended NAHCO for making them top priority and assured the management that they would continue to work with the company.

Mr. Segun Musa, a leading Clearing Agent, and an executive of the association, lauded the company for fostering a good relationship with its customers, promising that it would continue to be a ‘’partnership in progress.” and appealed to the management to improve on its equipment, especially those at its export warehouse.

Also, Managing Director, Everspeed Nigeria Limited, Murphy Thomas, lauded NAHCO for addressing the complaints of clients regularly, while Kingsley Nwokoma, the Managing Director of Cargolux, observed that the ease-of-doing business scheme of the Federal Government was still being confronted with some challenges in the sub-sector.

He decried that the layers of security agencies at the export warehouse was giving the clearing agents some challenges and asked the management to address the challenges through a meeting with the various security agencies at the export warehouse, reiterating that security checks should be one-stop search.

In his closing remarks, the Group Executive Director, Commercial and Business Development, Prince Saheed Lasisi assured all present of the Managements resolve to address all issues raised with all seriousness. ’’We will not relax until we are sure that our clients are happy, and we are open to further suggestions’’, he concluded.