October 10, (THEWILL) – Julius Berger-AFP has won the 2021 ‘Best Customer Experience Company in Nigeria’ Award. AFP is the furniture and furnishing unit of Julius Berger Nigeria Plc.
The Nigeria Customer Service Award is the flagship and most prestigious annual award that celebrate companies’ customer service excellence in Nigeria.
To qualify for the highly rated award, companies are assessed based on their customer service practices in a process that includes customer feedback (nomination), review of staff and management process that relates to customer services, and lastly the Nigeria Mystery Shoppers Provider Service (NMSPS).
The nomination for the award opened in January 2021 while the second phase of the nomination was by using mystery shoppers to physically monitor the service delivery process of nominated companies in other to determine the best.
Commenting, the MD and CEO of the award organisers, Customer Service Award Limited, Dr Aliyu Ilias said ‘…Julius Berger-AFP scored significantly well on all customer service delivery considerations to top the chart above its peers. Thus, Julius Berger-AFP is meritoriously announced the winner of the ‘2021 Best Customer Experience Company in Nigeria’ award’
Responding to the award to Julius Berger-AFP, the Head of Public Relations for the Julius Berger Nigeria Plc group, Prince Moses Duku, who received the award on behalf of the AFP, said, “As a responsible and dependable corporate entity, Julius Berger’s business philosophy and practice historically resonates with integrity, performance, solution-oriented partnership with the client, and uncompromising service reliability”.
Duku also added that, “AFP being a proud member of the Julius Berger corporate heritage is commendably flying the great and excellent quality banner of its pedigree, the Julius Berger standard, offering only the very best product and service quality to its customers.”
He further said that “to emphasise the point, let me say it is not a fluke that the Julius Berger-AFP, for the past five consecutive years running, has won the Nigeria’s Furniture Company of the Year Award at the prestigious Abuja International Housing Show, Africa’s flagship continental housing exhibition platform”.
Duku concluded his remarks, stressing “We can therefore humbly but truthfully say that in this business, both in product quality, style, functionality and strength as well as in service and support offerings and customer satisfaction, the Julius Berger-AFP has only itself to beat, and we intend to seriously keep it that way.”
“On behalf of our MD, executive management, the AFP team and indeed all our staff, we thank you for this encouraging award, and we commit to a consistently and progressively satisfactory customer service delivery to every existing client and future clients of the AFP.”
Julius Berger-AFP national Sales Manager, Uche Uzoewulu, and Sales Consultant, Mercy Ofuonyemeni were also in the Julius Berger Plc delegation to the award event which held at the Envoy hotel opposite the US embassy in Abuja recently.
L-R: Dr. Aliyu Ilias, MD & CEO, Customer Service Award Limited; ARM Pension Business Development Manager, Sanyaolu Oluwakemi; Head of Public Relations, Julius Berger Nigeria Plc, Prince Moses Duku; Sales Manager, Julius Berger-AFP Uche Uzoewulu; and Julius Berger-AFP’s Sales Consultant, Mercy Ofuonyemeni during the presentation of the 2021 ‘Best Customer Experience Company in Nigeria’ Award to Julius Berger-AFP in Abuja recently.
About the Author
Anthony Awunor, is a business correspondent who holds a Bachelor of Arts Degree in Linguistics (UNILAG). He is also an alumnus of the Nigerian College of Aviation Technology (NCAT), Zaria Kaduna State. He lives in Lagos.
