February 01, (THEWILL) – Air Peace has stated that the carrier will never compromise on safety in all its operations.
The assurance is coming following a publication in the social media whereby the airline was labelled Air Peace a “vicious operator”.
Debunking the allegation, the airline in an official statement issued Monday stated “Our attention has been drawn to a publication in the social media in which a dissatisfied customer whose flight was delayed, amongst many other uncomplimentary remarks labelled Air Peace a “vicious operator”.
“We wish to firstly apologise, once again, to all our passengers, including this particular passenger, who may have experienced flight delays on the day in question and, indeed at every other time of our operations for any inconvenience they may have incurred as a result. We feel their pains when such occasions occur.
The airline reiterated that “Air Peace, as a responsible business concern, and in line with business ethics, would normally reach out to dissatisfied customers at any given time to placate them irrespective of whether we are at fault or not. This, we have done. The Customer, we believe, is king. Such gestures are never an admission of any wrongdoing, but a recognition that one’s customers need to be happy. It is never done out of fear.”
According to the airline “No airline under the sun benefits from flight delays or cancellations. Flight delays emanate principally from safety considerations more than anything else.”
“We wish to reiterate our resolve to zero tolerance to unsafe operations. Air Peace will never succumb to deliberate negative commentaries, intimidation or blackmail, to fly when it is unsafe to do so and neither shall we, out of fear of negative publicity from anyone or quarter, take to the skies in order to look good, when it is absolutely unsafe to do so”, it added.
Explaining further, the carrier pointed out that “Flights are delayed as a result of many factors beyond the control of the airline and this includes but not limited to bad weather, sudden aircraft malfunctioning, etc.
“On the day in question, we had bad weather that led to diversion of flights and sudden aircraft breakdown during and in the middle of operations. We had flight delays in Sokoto, Akure, Ibadan and Kano occasioned by bad weather. These factors led to multiple delays and outright cancellations never wished by the Airline. It happens all over the world”, the airline emphasised.
About the Author
Anthony Awunor, is a business correspondent who holds a Bachelor of Arts Degree in Linguistics (UNILAG). He is also an alumnus of the Nigerian College of Aviation Technology (NCAT), Zaria Kaduna State. He lives in Lagos.
